{"id":3059,"date":"2026-08-19T08:06:58","date_gmt":"2026-08-19T08:06:58","guid":{"rendered":"https:\/\/broklaylondon.com\/?page_id=3059"},"modified":"2026-08-19T08:14:14","modified_gmt":"2026-08-19T08:14:14","slug":"shipping-delivery-policy","status":"publish","type":"page","link":"https:\/\/broklaylondon.com\/ru\/shipping-delivery-policy\/","title":{"rendered":"Shipping & Delivery Policy"},"content":{"rendered":"
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Shipping & Delivery Policy<\/h1>

Last Updated: 19-08-2026<\/strong><\/p>

At Broklay London<\/strong>, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through our website are processed, dispatched, and delivered.<\/p>

Please read this policy carefully before placing an order.<\/p>

1. Brand & Billing Information<\/h2>

Broklay London<\/strong> is the customer-facing brand through which our products are marketed and sold.<\/p>

Please note that Knoll Pharmaceuticals<\/strong> may act as the billing and\/or merchant entity for transactions made through our website.<\/p>

Accordingly, Knoll Pharmaceuticals<\/strong> may appear on your invoice, payment confirmation, receipt, bank\/card statement, or other transaction-related documents.<\/p>

This does not affect the delivery of your Broklay London order.<\/p>

2. Order Processing<\/h2>

Once an order is successfully placed and payment is confirmed, we begin processing your order.<\/p>

Orders are generally processed within 1\u20133 business days<\/strong>, subject to product availability and operational conditions.<\/p>

Orders placed on weekends or public holidays may be processed on the next business day.<\/p>

During sales, promotional campaigns, new product launches, or periods of unusually high order volume, processing may take additional time.<\/p>

3. Shipping & Delivery Time<\/h2>

After your order has been dispatched, delivery is generally expected within:<\/p>

3\u20137 business days<\/strong> for most locations in India.<\/p>

Delivery timelines may vary depending on your location, courier service, weather, public holidays, operational conditions, or other circumstances beyond our reasonable control.<\/p>

Remote or difficult-to-reach locations may require additional delivery time.<\/p>

The estimated delivery period is indicative and does not constitute a guaranteed delivery date unless specifically stated otherwise.<\/p>

4. Shipping Charges<\/h2>

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.<\/p>

From time to time, Broklay London may offer free shipping or promotional shipping offers subject to the terms of the applicable promotion.<\/p>

Any shipping offer may be modified or withdrawn without prior notice.<\/p>

5. Delivery Address<\/h2>

Customers are responsible for providing a complete and accurate delivery address, including:<\/p>

  • Full name<\/p><\/li>

  • House\/building number<\/p><\/li>

  • Street\/locality<\/p><\/li>

  • City<\/p><\/li>

  • State<\/p><\/li>

  • PIN code<\/p><\/li>

  • Valid contact number<\/p><\/li><\/ul>

    Broklay London will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.<\/p>

    If an incorrect address is provided, please contact us as soon as possible. We will try to assist, but changes may not be possible once the order has been dispatched.<\/p>

    6. Order Tracking<\/h2>

    Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.<\/p>

    You may use the tracking information provided to monitor the status of your shipment.<\/p>

    In case the tracking information does not update immediately, please allow reasonable time for the courier system to reflect the latest status.<\/p>

    7. Delivery Attempts<\/h2>

    Our courier partner may make multiple delivery attempts depending on its operational procedures.<\/p>

    Please ensure that someone is available at the provided delivery address to receive the order.<\/p>

    If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the shipment may be returned to the sender.<\/p>

    Any re-shipping or additional delivery charges arising from customer-related delivery issues may be applicable.<\/p>

    8. Delayed or Lost Shipments<\/h2>

    Although we work with logistics partners to ensure timely delivery, delays may occasionally occur due to:<\/p>

    • Weather conditions<\/p><\/li>

    • Natural disasters<\/p><\/li>

    • Public holidays<\/p><\/li>

    • Transportation disruptions<\/p><\/li>

    • Courier operational issues<\/p><\/li>

    • Incorrect address or contact information<\/p><\/li>

    • High order volumes<\/p><\/li>

    • Government or regulatory restrictions<\/p><\/li>

    • Other circumstances beyond our reasonable control<\/p><\/li><\/ul>

      If your order appears to be significantly delayed or lost, please contact our customer support team with your order number.<\/p>

      We will coordinate with the applicable courier or logistics partner to investigate the shipment and provide an appropriate resolution.<\/p>

      9. Damaged Packages<\/h2>

      Please inspect the package at the time of delivery where reasonably possible.<\/p>

      If your package appears visibly damaged, opened, tampered with, or otherwise compromised, please contact us as soon as possible and provide:<\/p>

      • Order number<\/p><\/li>

      • Photographs\/videos of the outer package<\/p><\/li>

      • Photographs\/videos of the products received<\/p><\/li>

      • Description of the issue<\/p><\/li><\/ul>

        We may require such information to investigate the matter with the courier or logistics partner.<\/p>

        10. Wrong or Missing Products<\/h2>

        If you receive an incorrect product or any item appears to be missing from your order, please contact us within 48 hours of delivery<\/strong>.<\/p>

        Please provide your order number along with clear photographs\/videos of the package and products received.<\/p>

        After verification, we may arrange an appropriate resolution in accordance with our Returns & Refund Policy.<\/p>

        11. Undelivered or Returned Orders<\/h2>

        If an order is returned to us because of:<\/p>

        • Incorrect or incomplete address<\/p><\/li>

        • Recipient unavailable<\/p><\/li>

        • Repeated failed delivery attempts<\/p><\/li>

        • Customer refusal to accept the package<\/p><\/li>

        • Incorrect contact information<\/p><\/li>

        • Other customer-related reasons<\/p><\/li><\/ul>

          we may contact you regarding the next steps.<\/p>

          If re-shipping is requested, additional shipping charges may apply.<\/p>

          Any refund, where applicable, will be subject to our Returns & Refund Policy<\/strong> and applicable deductions, if any.<\/p>

          12. Cash on Delivery<\/h2>

          Where Cash on Delivery (COD) is available, COD orders may be subject to additional verification.<\/p>

          We reserve the right to contact customers to confirm COD orders before dispatch.<\/p>

          COD availability may vary depending on the customer’s location, order value, courier availability, or other operational factors.<\/p>

          13. International Shipping<\/h2>

          Unless specifically stated on our website, Broklay London currently offers delivery within India only<\/strong>.<\/p>

          If international shipping becomes available, applicable shipping charges, customs duties, taxes, import charges, and other applicable fees may be the responsibility of the customer unless otherwise stated.<\/p>

          14. No Guaranteed Delivery Date<\/h2>

          The delivery timelines displayed on our website are estimates and may vary.<\/p>

          We do not guarantee delivery on a specific date unless a specific delivery commitment has been expressly communicated and confirmed by us.<\/p>

          Broklay London shall not be responsible for delays caused by circumstances outside our reasonable control.<\/p>

          15. Contact Us<\/h2>

          For shipping or delivery-related questions, please contact us:<\/p>

          Brand:<\/strong> Broklay London
          Billing\/Merchant Entity:<\/strong> Knoll Pharmaceuticals
          Email:<\/strong> Broklaylondon@gmail.com
          Phone:<\/strong> +91-98109-545-33
          Address:<\/strong> 162\/169, Great Portland Street,5th Floor, London W1W 5PF (UK)<\/p>

          When contacting us regarding an order, please provide your order number<\/strong> and the contact details used while placing the order.<\/p>

          Important Notice<\/h3>

          Broklay London<\/strong> is the customer-facing brand. Knoll Pharmaceuticals may appear as the billing and\/or merchant entity<\/strong> for purchases made through our website.<\/p>

          Therefore, customers may see Knoll Pharmaceuticals<\/strong> on invoices, receipts, payment confirmations, or transaction records, while the products and delivery may be associated with the Broklay London<\/strong> brand.<\/p>

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          Shipping & Delivery Policy Last Updated: 19-08-2026 At Broklay London, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through our website are processed, dispatched, and delivered. Please read this policy carefully before placing an order. 1. Brand & Billing Information Broklay London is […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3059","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/pages\/3059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/comments?post=3059"}],"version-history":[{"count":4,"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/pages\/3059\/revisions"}],"predecessor-version":[{"id":3065,"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/pages\/3059\/revisions\/3065"}],"wp:attachment":[{"href":"https:\/\/broklaylondon.com\/ru\/wp-json\/wp\/v2\/media?parent=3059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}