Privacy Policy

Last Updated: 19-08-26

At Broklay London, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information.

For the purposes of this Privacy Policy, Broklay London is the brand through which products and services are offered to customers. Please note that billing, invoicing, payment processing, and certain transaction-related activities may be carried out in the name of Knoll Pharmaceuticals, which may therefore appear on your invoice, payment confirmation, bank/card statement, or other transaction-related communication.

By using our website or purchasing our products, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping/delivery address

• City, state, country, and PIN code

• Order and purchase details

• Information provided when contacting customer support

Payment Information

When you make a purchase, payment-related information may be collected and processed by our third-party payment gateway or payment service provider.

We generally do not directly store your complete debit card, credit card, UPI, banking, or other sensitive payment credentials on our website.

For billing and transaction purposes, Knoll Pharmaceuticals may appear as the billing or merchant entity associated with your purchase.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Pages visited

• Referring/exit pages

• Date and time of website access

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders

• To arrange delivery of purchased products

• To process payments and transactions

• To generate invoices and transaction records

• To provide customer support

• To communicate with you regarding your orders

• To respond to your enquiries and requests

• To improve our website, products, and customer experience

• To prevent fraudulent or unauthorised transactions

• To comply with applicable legal, tax, accounting, and regulatory requirements

• To send promotional or marketing communications where permitted and, where required, with your consent

• To maintain business and transaction records

3. Billing and Payment Processing

Broklay London operates as the customer-facing brand for our products.

For certain transactions, Knoll Pharmaceuticals may act as the billing and/or merchant entity. Accordingly, customers may see Knoll Pharmaceuticals on invoices, receipts, payment confirmations, bank/card statements, or other transaction records.

Payments made through our website may be processed through third-party payment gateways. These payment providers may collect and process payment information in accordance with their own privacy policies and terms.

We do not ask customers to provide complete payment credentials, such as card PINs, passwords, or OTPs, directly to us.

4. Sharing of Personal Information

We may share necessary personal information with trusted third parties where required to provide our products and services, including:

• Payment gateway and payment processing providers

• Courier and logistics partners

• Website hosting and technology service providers

• Customer support and communication service providers

• Marketing and analytics service providers, where applicable

• Professional advisers, auditors, or service providers

• Government authorities, regulators, law-enforcement agencies, or other parties where required by applicable law

We only seek to share information that is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep our website functioning properly

• Remember user preferences

• Understand website traffic and usage

• Improve website performance

• Measure marketing and advertising effectiveness

• Provide relevant advertising where applicable

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about:

• New products

• Offers and discounts

• Promotional campaigns

• Product updates

• Brand communications

You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, transactions, or services.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure, misuse, or loss.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining transaction and accounting records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory obligations.

When personal information is no longer required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about the personal data being processed

• Request correction of inaccurate or incomplete personal information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Raise a grievance regarding the processing of your personal information

The Digital Personal Data Protection Act, 2023 provides rights relating to access, correction and erasure, grievance redressal, and withdrawal of consent, subject to the conditions and limitations provided by applicable law.

To exercise an applicable privacy right or raise a privacy-related concern, please contact us using the details provided below.

10. Children’s Privacy

Our website and products are not intentionally directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their respective privacy policies before providing them with your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: Broklay London
Billing/Merchant Entity: Knoll Pharmaceuticals
Email: Broklaylondon@gmail.com
Phone: +91-98109-545-33
Address: 162/169, Great Portland Street,5th Floor, London W1W 5PF (UK)

For billing, invoice, or payment-related queries, please mention your order number/invoice number when contacting us so that we can assist you efficiently.

14. Grievance Redressal

If you have a concern regarding the collection or processing of your personal information, you may first contact us using the contact details provided above.

We will review and address privacy-related complaints in accordance with applicable law and our internal grievance-handling procedures.

Important: The appearance of Knoll Pharmaceuticals as the billing/merchant entity on invoices, payment confirmations, or transaction records does not change the fact that Broklay London is the customer-facing brand through which the products are marketed and sold.

This Privacy Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Returns & Refund Policy, Cancellation Policy, and Disclaimer.