Terms & Conditions

Last Updated: 19-08-2026

Welcome to Broklay London. These Terms & Conditions govern your access to and use of our website and your purchase of products through our website.

By accessing our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Broklay London

Broklay London is the customer-facing brand through which our products are marketed and sold.

Please note that Knoll Pharmaceuticals may act as the billing and/or merchant entity for transactions made through our website. Accordingly, Knoll Pharmaceuticals may appear on your invoice, receipt, payment confirmation, bank/card statement, or other transaction-related documents.

For the purposes of these Terms, references to “Broklay London”, “we”, “us”, or “our” refer to the business operating the Broklay London brand and, where applicable, the relevant billing/merchant entity handling the transaction.

2. Use of Our Website

By using our website, you agree that:

• You will provide accurate and complete information when placing an order.

• You will not use the website for any unlawful or unauthorised purpose.

• You will not attempt to interfere with or compromise the security or functionality of the website.

• You will not copy, reproduce, modify, distribute, or commercially exploit our website content without prior written permission.

• You will not use our website to engage in fraudulent activities or to place false or unauthorised orders.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, specifications, and other information displayed on our website are accurate.

However:

• Product colours and appearance may vary slightly depending on your device or screen.

• Packaging or product presentation may occasionally change.

• Product availability may change without prior notice.

• We reserve the right to correct errors or inaccuracies on the website.

The actual product packaging received by the customer may differ slightly from images displayed on the website due to packaging updates or manufacturing changes.

4. Skincare Products and Results

Our products are intended for cosmetic and skincare purposes unless specifically stated otherwise.

Individual results may vary depending on factors such as skin type, skin condition, lifestyle, usage, and other individual circumstances.

Product information provided on our website is intended for general informational purposes and should not be considered medical advice, diagnosis, or treatment.

Customers are advised to read the product packaging, ingredients, directions, warnings, and usage instructions before using any product.

If you have known allergies, sensitivities, or concerns about using a particular ingredient, please review the ingredient list and consult an appropriate professional before use.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to:

• Change product prices at any time.

• Correct pricing errors.

• Modify or discontinue promotional offers.

• Apply applicable taxes, shipping charges, or other charges where applicable.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of any genuine pricing or technical error.

6. Orders

Placing an order through our website constitutes a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily guarantee fulfilment if:

• The product is unavailable.

• There is a pricing or technical error.

• The transaction is suspected to be fraudulent or unauthorised.

• The provided customer or delivery information is incomplete or inaccurate.

• We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to our Refund Policy.

7. Billing and Payment

Payments made through our website may be processed through third-party payment gateways and payment service providers.

For billing and merchant-related purposes, Knoll Pharmaceuticals may appear as the billing or merchant entity associated with your purchase.

Accordingly, your:

• Invoice

• Payment receipt

• Payment confirmation

• Bank/card statement

• Transaction record

may display Knoll Pharmaceuticals instead of or in addition to Broklay London.

By placing an order, you authorise the applicable payment provider and billing/merchant entity to process the transaction for the value of your purchase.

We do not request or require customers to share sensitive payment credentials such as card PINs, passwords, or OTPs directly with us.

8. Payment Gateway

Payments may be processed through third-party payment gateways. These providers may have their own terms and privacy policies governing payment processing.

We are not responsible for technical failures, interruptions, delays, or errors originating solely from a third-party payment service, although we will make reasonable efforts to assist customers in resolving transaction-related issues.

9. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe displayed on our website.

Delivery timelines may vary due to:

• Location

• Courier availability

• Weather conditions

• Public holidays

• Operational delays

• Incorrect or incomplete delivery information

• Events beyond our reasonable control

For detailed information regarding shipping, please refer to our Shipping & Delivery Policy.

10. Cancellation of Orders

Orders may be cancelled only in accordance with our Cancellation Policy.

Once an order has been processed, packed, dispatched, or handed over to the courier, cancellation may no longer be possible.

Any eligible refund will be processed according to our applicable Refund Policy.

11. Returns and Refunds

Returns, replacements, and refunds are subject to our Returns & Refund Policy.

Customers are responsible for reviewing the applicable return conditions before requesting a return or refund.

For certain products, returns may be restricted due to hygiene, safety, opened packaging, used products, or other applicable conditions.

12. Promotions, Discounts and Coupon Codes

From time to time, Broklay London may offer promotional discounts, coupon codes, special offers, or other campaigns.

Unless specifically stated:

• Promotional offers cannot be exchanged for cash.

• Multiple coupon codes may not be combined.

• Promotional offers may be subject to minimum order values or other conditions.

• We reserve the right to modify or withdraw an offer at any time.

• Incorrectly applied discounts resulting from technical errors may be cancelled or corrected.

Specific promotional campaigns may have additional terms applicable to that offer.

13. Intellectual Property

All content available on the Broklay London website, including but not limited to:

• Brand name and logos

• Product images

• Graphics

• Website design

• Text and descriptions

• Videos

• Marketing materials

• Product packaging designs

• Trademarks

is owned by or licensed to Broklay London or its respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without prior written permission.

14. User Reviews and Content

If you submit a review, testimonial, photograph, video, comment, or other content to us, you confirm that:

• The content is your own or you have the necessary rights to submit it.

• The content does not violate any third-party rights.

• The content is not unlawful, misleading, abusive, defamatory, or fraudulent.

By submitting content to us, you grant Broklay London permission to use, reproduce, display, publish, and distribute the submitted content for legitimate business, marketing, promotional, and communication purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, social media platforms, delivery services, or other external services.

We do not control third-party websites or services and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption

• Free from errors

• Free from viruses or other harmful components

• Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, upgrades, security, or operational reasons.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Broklay London and the applicable billing/merchant entity shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Broklay London and the applicable billing/merchant entity from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms

• Your misuse of our website

• Your violation of applicable laws

• Your infringement of third-party rights

• Fraudulent or unauthorised activity associated with your account or order

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, process, and protect personal information.

Our Privacy Policy should be read together with these Terms & Conditions.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, products, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

22. Contact Us

For questions regarding these Terms & Conditions, orders, products, billing, payments, or other matters, please contact us:

Brand: Broklay London
Billing/Merchant Entity: Knoll Pharmaceuticals
Email: Broklaylondon@gmail.com
Phone: +91-98109-545-33
Address: 162/169, Great Portland Street,5th Floor, London W1W 5PF (UK)

For order or payment-related queries, please provide your order number or invoice number so that we can assist you efficiently.

Important Billing Notice:
Broklay London is the customer-facing brand. Knoll Pharmaceuticals may appear as the billing and/or merchant entity for purchases made through this website. Customers may therefore see Knoll Pharmaceuticals on invoices, receipts, payment confirmations, or bank/card statements relating to their Broklay London purchase.